GB
Gloria B
1 reviews | Active since Oct 2015
14 Oct 2015, 14:08
24 hours? Never with MTN
On Saturday I went to do an upgrade, I had to also do a sim swap. Yesterday the swap only went through after I was told 24 hours. So it took 72 hours.<br> Then since Sunday I am trying to deactivate my voice mail but again that can also not be done as again I am told 24 hours and we are now on Wednesday and it is still working. I have phoned the call centre probably 20 times already and am told to switch off my phone or remove my sim etc. How difficult can it be to deactivate my voicemail??? I find it disgusting and will not be renewing my contract with MTN again.
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MTN South Africa's replyOfficial
15 Oct 2015, 11:17Hello desrejeoneb,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the voicemail service has been deactivated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the voicemail service has been deactivated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 11:17
Official
Hello desrejeoneb,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the voicemail service has been deactivated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the voicemail service has been deactivated on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,