CB
Charnique B
1 reviews | Active since Sept 2016
04 Sept 2016, 11:25
24 Hour Uncapped Data Bundle ****
<p>What a ****! We bought over 2 days, 2 MTN Uncapped Data Bundles valid for 24 hours from the MTN ipad app. Recieved a message on the app saying successful purchase. Then, at the end of the month, the bill came for R7400!!?? No sms asking to activate before use, nothing! It is a shame that a company like this would ***** money from loyal customers. Afterwards reading up on this, it is shameful to know there are people like this out there. You will be losing quite a few customers at the end of our contracts.</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
05 Sept 2016, 10:31Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time on line.
***:
Kindly be advised that the system do not reflect the charge of R7400.00 on account A***. The system cannot pick up the debit order for this balance the last debit order was for R1680.51 on the 25-8-2016. The debit order for the 25-9-2016 has not as yet been requested.
The system cannot pick up the 2 MTN uncapped data bundles loaded for the 24 hours period this extra bundles is not billed against the account no information can be pick up that the bundles has been loaded on the 7th and 8th of August. We can only pick up the 1GB data bundle that was loaded on the 9th of August.
Please email to me the proof of the bill for R7400.00 to assist you further. My email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply05 Sept 2016, 10:31
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time on line.
***:
Kindly be advised that the system do not reflect the charge of R7400.00 on account A***. The system cannot pick up the debit order for this balance the last debit order was for R1680.51 on the 25-8-2016. The debit order for the 25-9-2016 has not as yet been requested.
The system cannot pick up the 2 MTN uncapped data bundles loaded for the 24 hours period this extra bundles is not billed against the account no information can be pick up that the bundles has been loaded on the 7th and 8th of August. We can only pick up the 1GB data bundle that was loaded on the 9th of August.
Please email to me the proof of the bill for R7400.00 to assist you further. My email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
CB
Charnique B's updateReviewer Update
05 Sept 2016, 10:59I have emailes the documents asked for.
CB
Charnique B's update05 Sept 2016, 10:59
Reviewer Update
I have emailes the documents asked for.