24 August 2017 payment still not matched

Despite numerous e-mails in which I have sent confirmation of my payment on the 24.08.2017 MTN has STILL not matched this to my account. I even received an e-mail confirming my payment had been found and yet today I received yet another threat of suspension, this has been going on for over 2 weeks now. I have mailed collections, customer care, complaints even the MTN Ombud & still no end is in sight, the below is an e-mail of confirmation received on the 14.09.17 confirming my payment - AND it still hasn't been matched, so where to from here?: From: Amanda Khoza [ MTN South Africa ] ********** Sent: Thursday, September 14, 2017 10:24 AM To: Toni Oostingh ********** Subject: Re: TA Oostingh - ********** - ID ********** 271086 Hi, Payments Were Recieved and sent to the allocating Department,Apologies about the Delayed Response-Awaiting Feedback.