cR
claudine R
1 reviews | Active since Jul 2014
29 May 2015, 15:54
23 days and no response whatsoever
On the 6/5/2015 I logged a claim for my handset and up to date I did not get any feedback whatsoever.<br> it's not the 1st time I'm getting this pathetic service from you guys, MTN insurance has a bunch of *********** employers seriously, I've being calling the contact centre on *** and I've been holding on for more than 15 minutes to speak to a consultant just to assist me<br>
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MTN South Africa's replyOfficial
30 May 2015, 09:20Hello diondre25,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider
MTN South Africa's reply30 May 2015, 09:20
Official
Hello diondre25,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider