SR
Sebastian R
1 reviews | Active since Feb 2015
07 Jul 2015, 12:24
21 MINITS
Hi<br> <br> Please note that I had called the call centre to hold on for 21 minits and not suprising no answer, to add to this i called what should be a call centre number free for MTN users ***<br> <br> My free minits were used up, for a Basic customer of SA these free minits means more that you know, i use all my minits during the the month as this is what i am paying for in the first place,<br> <br> I expect to get this back immediately.<br> <br> i want feedback on my contract , what happend to your service i use to rave about me being on MTN now i just want to move to Vodacom, they fast and give great service.<br> <br> Please contact me on ***<br> <br> I demand answers. If i dont get a response i will keep posting here for everyone to know how long this is pending.<br> <br> regards
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MTN South Africa's replyOfficial
27 Jul 2015, 10:37Hello Sebastian101,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the call is free when you dial 808 from your device, you have been dialing *** which is why you were charged. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the call is free when you dial 808 from your device, you have been dialing *** which is why you were charged. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 10:37
Official
Hello Sebastian101,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the call is free when you dial 808 from your device, you have been dialing *** which is why you were charged. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the call is free when you dial 808 from your device, you have been dialing *** which is why you were charged. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Best regards,