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Angela D
1 reviews | Active since Mar 2009
10 Jan 2016, 21:26
21 Dec statement request - still nothing!!!
1st phone call to call centre mid Dec - requesting statement to be sent - nothing received to date.<br> 2nd visit to MTN N1 City 21 Dec requesting statement to be sent - nothing received to date.<br> 3rd visit to MTN Blue Route 31 Dec requesting same statement to be sent - nothing received to date. Itemised and billing service request form even completed this time in writing!<br> 4th visit to MTN N1 City 4 Jan requesting same statement to be sent to MTN staff member this time - Roshana Solomons - nothing received to date.<br> <br> REALLY MTN how many more times does a person have to request a statement be sent on an account. Pathetic service. I trust this will result in some action.
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MTN South Africa's replyOfficial
11 Jan 2016, 09:14Hello ajd31,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there has been issues with the billing being generated and being sent by our system. We have now requested one of our Billing Administrators to retrieve the billing for the account linked to the cell-phone number ending with 0499.
We will send it via e-mail as soon as we receive it from our Billing Admin and once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there has been issues with the billing being generated and being sent by our system. We have now requested one of our Billing Administrators to retrieve the billing for the account linked to the cell-phone number ending with 0499.
We will send it via e-mail as soon as we receive it from our Billing Admin and once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Jan 2016, 09:14
Official
Hello ajd31,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there has been issues with the billing being generated and being sent by our system. We have now requested one of our Billing Administrators to retrieve the billing for the account linked to the cell-phone number ending with 0499.
We will send it via e-mail as soon as we receive it from our Billing Admin and once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there has been issues with the billing being generated and being sent by our system. We have now requested one of our Billing Administrators to retrieve the billing for the account linked to the cell-phone number ending with 0499.
We will send it via e-mail as soon as we receive it from our Billing Admin and once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,