21 DAYS without MTN INTERNET or OUTGOING CALLS!!!

This is the e-mail I sent to MTN and their customer care and complaints departments:

Dear MTN

WHAT THE HELL IS GOING ON AT YOUR COMPANY AND WITH YOUR INADEQUATE EMPLOEES???????

I am Nicola ***an and my number is ***.

My old data contract expired on 11 November 2023 and I upgraded to the MTN 300GB plan by telephone on 14 November 2023, order number ***. I was told for the rest of the month I will be charged PRO RATA as the contract will start in December 2023. BUT GUESS WHAT?! I HAD TO PAY THAT R1470! THIS IS ****ING RIDICULOUS!!! PLEASE LISTEN TO THE PHONE CALL OF REF NUMBER ***!!!! IF I KNEW I WOULD HAVE TO PAY IT, I WOULD NOT HAVE TRIED UPGRADING!!! I WAS ACTUALLY WATCHING HOW MUCH DATA I USED, AND THE LAST AMOUNT WAS AROUND R600!!! I WANT THAT ****ING MONEY BACK IN MY BACK ACCOUNT!!! YOU CAN TAKE IT FROM THE IDIOT'S SALARY AS IT IS YOUR SALESPERSON WHO SAID THIS ON TELEPHONE AND ON RECORD, HE EVEN ASKED HIS MANAGER!!!!!!!!! FOR 9 DAYS OF INTERNET ACCESS R1470, DO YOU THINK PEOPLE ARE ****ING STUPID?!?!?!?! YOU ARE QUICK TO TAKE MONEY, BUT DO NOTHING WHERE CLIENTS HAVE SERIOUS ISSUES!!!! LISTEN TO THAT PHONE CALL OF REF NUMBER ***. Accounts being done on the 11th is NOT MY PROBLEM!!! THE MAN SAID IT WAS FINE AND SO DID HIS MANAGER!!!

Everything worked fine after the call and I noticed it said Mtn My Choice 100. I assumed it was because of the pro rata and that it would become the MTN 300Gb plan on December 12.

Then on 21 November 2023 my Internet stopped working and I was not able to make calls. However, I can receive calls.

When I call 135 it says I have been RICA BARRED, but after calling the MTN RICA CENTER yesterday he said it was not a RICA issue.

I have driven up and down for the past 21 days from branch to the branch with tech support. They "unregistered" me from RICA and registered me again 5 or 6 times if not more, which didn't work and the RICA CENTER gentleman said it was not even possible and it was not a RICA issue.

I am able to use my phone with wifi, but not without it.

My MTN 300GB package was supposed to be for my phone and now I can't do anything and I even had to cancel hours with my clients and pay fines because of this, to my employer! THIS IS ****ING INCONVENT AND THEFT AND NO ONE KNOWS HOW TO DO THEIR DAMN JOBS THERE!!!!!! DO YOU NOT TRAIN THESE PEOPLE?!?!?!?!?!

The RICA gentleman said it must be a Network problem. As I see that I have airtime R144 and a lot of data 19TB, but when a person looks it up on their side they only see 700GB with no airtime.

The My MTN 100 which I DID NOT ASK FOR was canceled on 01 December 2023!

I then went to the Walmer Park, Branch in PE and the woman said I must go to the Cape Road PE branch to see a technician. He leaves at 5pm. When I got there it was 4:43pm. I was then ****ing informed that he leaves at 4:30!!!!! A WASTE OF MY DAMN PETROL AND TIME!!!!!

The next day I went again and was informed the ONE TECHNICIAN IS ON LUNCH FOR AN HOUR!!!! SO I HAD TO WAIT FOR AN HOUR IN THE HOT DAMN CAR!!!!!!

After seeing the technician, he said I must go in and deregister on RICA and reregister. (AS ABOVE THIS IS NOT EVEN POSSIBLE!!!)

Then I was helped by a lovely lady, Busi. She tried her best to find the problem and the de- and re- registering didn't help. She said she would deregister me until the next day and then register me again with RICA. She did this and gave me a call to check. Even though it didn't work she was extremely nice and understanding.

I was also talking to MTN Twitter who at long last said I must do a sim swop. GUESS WHAT?!?!?!?! IT DIDN'T WORK!!!!!!! I DID IT TODAY, AS MELISSA SAID IT WOULDN'T WORK WHEN I WANTED TO DO IT THURSDAY THE 7TH OF DECEMBER!!!

Then I considered getting a new number and package and there are NO PACKAGES WITH ENOUGH DATA AS I USE IT AS A HOTSPOT FOR MY JOB. AND IT HAD TO HAVE MINUTES APPARENTLY SO I CAN MAKE CALLS!!!!! She advised me to call 135 from my mom's phone to ask for retentions to tell them I need a lot of data like, 200GB and that they should add 10 minutes, just so I can load airtime like I have done the past 36 months.

AND GUESS WHAT?!?!?! I was put through to 8 ****ING PEOPLE!!! The WRONG DEPARTMENT, A WOMAN WHO TOLD ME NOT TO EXPLAIN, SHE'LL PUT ME THROUGH TO SOMEONE ELSE SO I DON'T WAST MY TIME WITHOUT KNOW WHAT THE **** THE PROBLEM WAS ABOUT!!! WHEN I WAS STILL EXPLAINING TO PERSON NUMBER 8, IT SAID TO RATE THE CALL AND THEN IT ENDED!!!!! I WAS ****ING LIVID!!!!!

Then I went to MTN Walmer Park to CANCEL MY SIM AND NUMBER and get a new one which would again have been ****ING INCONVENIENT! But the lady who works there, Melissa, said, no, no, she'll work it out and she'll call me on Monday the 11th of December. I told her Monday is the 11th of December and they were going to charge me the R1475 AGAIN, but she was ADAMANT that she could fix it. GUESS WHAT?!?!?!??!?!?! TODAY IS THE 11th!!! She called me at 3:12pm, while I was talking to a client and asked her to call me back in 30 minutes please. ONE HOUR LATER I DECIDED TO DRIVE ALL THE WAY THERE. As she passed me and didn't look at me, I made sure to get her attention to ask if it was good news or bad. She said, they didn't know what it was and that there was nothing more she could do! NOW BECAUSE OF HER ****ING STUPIDITY AND NOT DOING WHAT CLIENTS ASK, I HAVE TO PAY ANOTHER, R1470!!! AGAIN, THIS SHOULD BE REVERSED OR PAID BACK INTO MY ACCOUNT AND YOU CAN TAKE IT FROM HER SALARY!!! AS I WANTED TO CANCEL THE NUMBER AND SIM ON THE 7TH OF DECEMBER ALREADY!!!!

CAN SOMEONE USE THEIR ****ING BRAINS AND FIND THE GUY, REF NUMBER *** AND FIND OUT WHAT THE **** HE DID!!! I ALSO WANT TO LAY AN OFFICIAL COMPLAINT AGAINST HIM AND IF THAT MONEY FOR THE SECOND MONTH GETS DEDUCTED AND NOT RETURNED FOR THIS DAMN INCONVENIENCE AND NOT INTERNET OR OUTGOING CALLS, I WANT TO LAY A COMPLAINT AGAIN MELISSA AT WALMER PARK BRANCH, TOO!!!

I WOULD BE ASHAMED IF THIS WAS MY COMPANY!!!!

PLEASE KNOW I WILL ALSO BE POSTING THIS ON HELLO PETER, IF YOU GET A CALL FROM THEM!!!!

Will you be sorting this matter out and investigating it so I can keep my number and sort out the no outgoing class and no internet? And make a complaint against the man who sold me the wrong package and started all this???? Or am I wasting my time and should just leave MTN, along with my mother, father, niece and nephew?!

Looking forward to a swift response and resolution to the problem!!!

I work until 4pm. If you need to call me, please do so at/after 4pm weekdays and weekends as I work 7 days a week and cannot afford this nonsense!!!