21 Days - unresolved customer complaint

On the 15th April 2015, I recharged 1 Gig DATA on my handset to have it lost or disappeared a few minutes later. I called on numerous occasions to have my DATA reinstated to no avail. I logged the first query and was told it was going to be escalated and there was never a response thereafter. 3 days later, my query was never resolved and I'm taken from pillar to post without ownership of the issue presented.<br> <br> On the 20 April 2015,6 days after, my query is not resolved and I'm told to wait another 2-24 hours for a resolve. I have had as much patience and belief from a service provider I have been relying on from 1996 until to date. Whatever escalation source, does not regard the frustrations of their customers