BC
Bronwyn C
1 reviews | Active since Dec 2014
06 Aug 2015, 10:38
21 days for an email to get to MTN?
I paid my contract on the 17 of July 2015 and only realised after receiving an sms saying that I should pay my account,that I wrote down the wrong reference.I called and Spoke to Bianca Indlovu who was very helpful as she advised that I send the POP to her email so that she can allocate the payment.I called this morning and spoke to someone else who said that the email will take 21 days to get to them and thw best option is to go to the bank and reverse the money.REALLY?21 days?!!I would really like this error resolved and the payment allocated to my account ASAP !I sent the POP to Bianca and hope that this will be sorted out efficiently.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 10:12Hello BcloeteR,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The proof of payment has been received and allocated to the account, the account balance now is R31.29.
The request has been logged with our banking department 2015/08/06 and the payment has been allocated 18-8-2015. Please use your cell number as your reference for the payment to be allocated via the system to your account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The proof of payment has been received and allocated to the account, the account balance now is R31.29.
The request has been logged with our banking department 2015/08/06 and the payment has been allocated 18-8-2015. Please use your cell number as your reference for the payment to be allocated via the system to your account.
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply20 Aug 2015, 10:12
Official
Hello BcloeteR,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The proof of payment has been received and allocated to the account, the account balance now is R31.29.
The request has been logged with our banking department 2015/08/06 and the payment has been allocated 18-8-2015. Please use your cell number as your reference for the payment to be allocated via the system to your account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The proof of payment has been received and allocated to the account, the account balance now is R31.29.
The request has been logged with our banking department 2015/08/06 and the payment has been allocated 18-8-2015. Please use your cell number as your reference for the payment to be allocated via the system to your account.
Kind Regards,
Alice van der Merwe
REQ:***