1 reviews | Active since May 2015
2020-09-27 MTN hello peter complaint -3
2020-09-27 MTN hello peter complaint -3 On 17 September 2020 MTN notified me that the following email services I make use off will be discontinued on 14 October 2020. 1. It is a notice less than 30 days and impossible to save all my emails within the time period of 14 days. 2. It is impossible to notify my 4 Financial Service Providers, UIF and SARS in such a short time period due to it has to be done in person according to FICA and COVID-19 regulations published appointments need to be made and my appointment with SARS could only be scheduled for November the 3rd 2020, UIF October the 30th 2020 and the 4 Financial Service Providers October 9th 2020, October 14th 2020, 21st October 2020, 23rd October 2020, due to the back lock the lockdown created. 3. It is impossible to notify my more than 2000 contacts that includes CCMA, Labour Court, Rental Board, Lawyers, Ombud, Legal Aid and several personal agenesis of changes to a new email address. I request an immediate extension to at least 1 December 2020, as well as: The cancelation of my DATA contract *** with MTN on 1 December 2020 with out precedes or penalty’s due to poor service delivery by MTN. I request that MTN remove the statement “We're good together on SA's best network” on all their correspondence and advertising.
Regards
From: MTN <***> Sent: Thursday, September 17, 2020 12:42 To: *** Subject: MTN Email Address Service being discontinued
From: MTN <***> Sent: Thursday, September 17, 2020 12:42 To: *** Subject: MTN Email Address Service being discontinued
From: MTN <***> Sent: Thursday, September 17, 2020 12:42 To: *** Subject: MTN Email Address Service being discontinued
From: MTN <***> Sent: Thursday, September 17, 2020 12:42 To: *** Subject: MTN Email Address Service being discontinued
Dear valued customer,
Kindly note that as of the 14th October 2020, the MTN Email Service will no longer be available. Please ensure that you save all your information before the 14th. You can still make use of Gmail, Yahoo, and Microsoft Email services.
We thank you for your continued support! We're good together on SA's best network Warm Regards, MTN South Africa PS: Stay in complete control - download the MTN App from your app store now
I did not received any feed back regarding the complaint submitted on Hello Peter 2020-02-05 MTN hello peter complaint -1 I visited MTN Nigel on the 11th of January 2020 engaging with Adrian regarding my WiFi Huawei 89A4 router not working, he told me I need to buy a new one even if it is still under guarantee, due to the Huawei 89A4 router are dysfunctional, it will take 6-8 weeks to repair. After I told him not to have an attitude with me a client of MTN his colleague interrupted and became extremely rude with me, chase me out of the shop swearing at me. I went to MTN Heidelberg Mall where I received excellent treatment replacing the Huawei 89A4 router and did a sim swop. This week I tried once again the Huawei 89A4 router working without a problem. I bought a new router and still pay the Huawei 89A4 router monthly.
Sent: Thursday, September 10, 2020 16:29
Subject: Fwd: Dear Riana Eiendomme client Please see the message below received from Councilor Wollaston Labuschagne (ward 88). Nigel is struggling with energy supply at the moment. Should you need to report any Electricity outages, please follow the steps below. The Customer service number is *** and the Energy department is ***. Please be aware that the Agency does not have access to the Ekurhuleni systems and we are not able to re-establish energy supply. Thanking you in advance for your co-operation in this regard. Regards, Felicia van den Berg *** ????Power outages???? Dear Nigel Residents I would like to inform you that we will possibly experience challenges & delays when power interruptions occur in the near future. The CoE Energy Dpt have numerous vacancies which will not be filled soon and a shortage of material. Furthermore overtime payments have also become a burning issue. As the official opposition in Ekurhuleni we are doing everything possible to persuade the Mayor, City Manager & MMC to intervene. I can safely say that power outages in Nigel will probably not be dealt with as swiftly as before as in most other parts of the metro. Kindly distribute this message in order for residents to prepare in any way possible. Please log any electricity related matters with the call Centre or on the My CoE app (play store) Regards Wollaston Councilor ward 88
Sent: Thursday, September 10, 2020 16:29
Subject: Fwd: Dear Riana Eiendomme client Please see the message below received from Councilor Wollaston Labuschagne (ward 88). Nigel is struggling with energy supply at the moment. Should you need to report any Electricity outages, please follow the steps below. The Customer service number is *** and the Energy department is ***. Please be aware that the Agency does not have access to the Ekurhuleni systems and we are not able to re-establish energy supply. Thanking you in advance for your co-operation in this regard. Regards, Felicia van den Berg *** ????Power outages???? Dear Nigel Residents I would like to inform you that we will possibly experience challenges & delays when power interruptions occur in the near future. The CoE Energy Dpt have numerous vacancies which will not be filled soon and a shortage of material. Furthermore overtime payments have also become a burning issue. As the official opposition in Ekurhuleni we are doing everything possible to persuade the Mayor, City Manager & MMC to intervene. I can safely say that power outages in Nigel will probably not be dealt with as swiftly as before as in most other parts of the metro. Kindly distribute this message in order for residents to prepare in any way possible. Please log any electricity related matters with the call Centre or on the My CoE app (play store) Regards Wollaston Councilor ward 88