2017 Black Friday MTN Data Deal (30G) not active - Thumps down for MTN

MTN advertised Black Friday Data Deal on 24/11/2017. The deal that I have app**** for was 30G data for R199 SIM card only (20G anytime & 10G night time).

On the 25/11/2017 I went to an MTN store located in Campus Square, Auckland Park, Johannesburg, South Africa. I signed a contract for the above mentioned deal (30G).

I inquired about the 30G data on customer care line 808, and I was informed to wait for a week. After a week , I called the customer service again and they informed me to wait for another week, which I did.

It has been over 2 weeks and couple of days now, so I called the customer service number (808) to inquire about my 30G data (Call Ref: ********** 48), however they didn't help me and referred me to the contract department on to ********** (ref call number: ********** 28). The contract department indicated that, only 5G data plan is shown on their system, the contract department referred me to the store where I signed the contract.

I called the store on ********** , the store sales person advised me to a call MTN HEAD OFFICE ( ********** ) and request for the black Friday promotion data to be loaded. The Head Office informed me that, they can not help me and I should visit the store where I open the account. I AM NOT GETTING ANY HELP AND BEING THROWN FROM PILLAR TO POST.

ALL I WANT IS THE 30G DATA DEAL WHICH I HAVE APP**** FOR IS THAT TOO MUCH TO AS****! THIS IS SO UNPROFESSIONAL FROM MTN.