1 reviews | Active since Mar 2015
20 year old number deactivated 10 days ago
<p>I've had my MTN prepaid number for about 20 years now and have never ported and been using it on MTN all this time.</p> <p>I had an issue where my phone was taken in for a case and was never returned.</p> <p>In the interim, I realised that it was going on 3 months and I went into an MTN store to do a sim swop. My POA was over 3 months old and the consultant said that they needed a more recent one.</p> <p>When I went back a week later, I was told that my number was deactivated and I couldn't get it back.</p> <p>I've made numerous calls to customer care and no one wants to assist. </p> <p>How can I be without the only number I've had for the last 20 years. Friends now tell me I should have ported to Vodacom and my number would've still been on as they give more than 6 months on an unused sim card but I've been loyal to MTN all these years.</p> <p>I need to get my number back as banks and everyone else business related has this number.</p> <p> The number is ********** </p>
Good Day Saleem
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, I will contact you tomorrow regarding your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Saleem
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, I will contact you tomorrow regarding your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Problem was resolved.
Received communication from Zukiswa.
All good.
Thank you MTN
Problem was resolved.
Received communication from Zukiswa.
All good.
Thank you MTN
