MM
Majara M
1 reviews | Active since Sept 2014
20 Jul 2015, 13:52
20 Months, Still no help from MTN
I reported MTN on HelloPeter 3 Months ago about a faulty contract device which MTN Service Centre refused to fix because of a small scratch. I got a call that my case would be attended to, but three months later I have had no feedback. I have been MTN customer for so many years, and must say I'm extremely disappointed at how I have been treated. I just need to know if is there any reason I'm not being helped? Is there something that I'm not doing to get to you guys? I pay R700 contract every month but I don't have a device to show for it!!!! Do you even care about our complains?
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MTN South Africa's replyOfficial
23 Jul 2015, 14:12Hello majaramj,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
MTN South Africa's reply23 Jul 2015, 14:12
Official
Hello majaramj,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***