FM
Fouad M
1 reviews | Active since Jan 2013
23 Apr 2015, 11:30
20 MINUTES FOR MY CALL TO BE ANSWERED, PATHETIC!!!
i WAITED FOR OVER 20MINUTES FOR MY CALL TO BE ANSWERED, I WORK IN A CALL CENTRE SO I KNOW WHAT IT MEANS WHEN CALL VOLUMES ARE HIGH. IF MTN IS UNDER STAFFED, WHY IS THAT THE CUSTOMERS DAMN PROBLEM. AND THEN TO BE STILL GIVEN STINKING ATTITUDE BY THE STAFF WHO ANSWERS THE CALL WHO SOUNDS HALF DEAD, ITS TOTALLY PATHETIC!!!! MAKE SURE YOUR STAFF IS TRAINED TO DEAL WITH CUSTOMERS, IVE BEEN WITH MTN FOR YEARS NOW, AND FOR THE FIRST TIME I THINK THIS WILL BE THE DECIDING FACTOR FOR TO ME MOVE OVER TO ANOTHER PROVIDER.
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Replies (1)
MTN South Africa's replyOfficial
06 May 2015, 12:44Hello fmaasdorp,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply06 May 2015, 12:44
Official
Hello fmaasdorp,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***