WK
Wesley K

1 reviews | Active since Feb 2017

11 Feb 2017, 17:41

20 January 2017 - Friyay deal

<p>I was at an mtn store on the 20 January 2017 at East London Hemmingways to get the 50 gig data special contract, but was told that the Internet won't work if you set it as a hotspot. That was the main purpose for me to get the contract as I saw it was a good deal. Later that evening a contact informed me that there were able to use the phone as a hotspot on the contract. Due to the information received from the mtn employees I was not able to obtain the contract. I contacted MTN regarding this using their customer service email the following day. No response. I still have yet to receive a response from the customer service email. I facebook messaged mtn a few days went by before they rep****, yet they could not provide any solution but to go back to the store. Would going back to the store provide me with the same contract? I highly doubt it. Their customer service is appalling. </p> <p><br /><br /></p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply13 Feb 2017, 15:44
Official

Good day Wesley,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.

Kindly accept our sincere apologies for any inconvenience caused.

Please note should your device have the hotspot feature you should be able to use the 50Gig of data for this.

Please forward us a copy of the contract agreement as well as the cell phone number in question and your i.d number. Please send this in a private message

Regards,

MTN SA.

WK
Wesley K's update16 Feb 2017, 06:22
Reviewer Update

No reply after two days, poor customer service as mentioned.