20 GIG not received
I upgraded my contract on 3 April 2019 with MTN. They advertise a 20 gig anytime data bundle as well as entertainment data. I had to call them several times to get the 20 gig anytime once off for 30 days data bundle loaded as the agent at the MTN store in Clearwater Mall did not load it. Now not even a month later with more than 8 gig still available they now tell me that only the Entertainment data was loaded. I never received the 20 gig anytime data. 135 tells me to go to the store where i upgraded. Why wasn't this done when i was in the store initially. Now i have to drive around and call to get this sorted. MTN, YOU SUC****
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MTN South Africa's replyOfficial
02 May 2019, 14:50Good day Anton Du Preez
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the balance that reflects is for the entertainment pass bundle.
Please note that i will credit your number with 1G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the balance that reflects is for the entertainment pass bundle.
Please note that i will credit your number with 1G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Best regards,
MTN South Africa's reply02 May 2019, 14:50
Official
Good day Anton Du Preez
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the balance that reflects is for the entertainment pass bundle.
Please note that i will credit your number with 1G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the balance that reflects is for the entertainment pass bundle.
Please note that i will credit your number with 1G data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Best regards,