1 reviews | Active since Feb 2018
2 years still no help
For the past 2years I ve been receiving emails saying I owe mtn R18 000 for a phone I dnt even know off I ve been inboxing on fb and even gave up cause I'm getting no help accept them saying they apologize, I ve sent documents to them and the people but 2 Years later I ve not been assisted everywhere I go I struggle over a contract I dnt know off when i call Im sent from pillar to post I'm honestly furious with the lack of service from mtn
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account is in arrears and handed over to SSD attorneys for collection. Contact number is *** / *** for assistance.
Note that cell number *** only expires 17-2-2018, the last invoice generated to the account for this number was 20-6-2016, you will be held liable for the subscription fee of R559.00 since July 2016 until the expire date as per the contract signed with MTN for 24 months .
The account was handed over with the balance of R2632.06 this balance covers for the invoices generated to the account until June 2016.
No payments received from Jan 2016 until June 2016-R2632.06
July 2016 to December 2016= Subscription of R559.00 x 7=R3913
January 2017- December 2017 subscription fee R559.00 x 12=R6708.00
January and Feb 201 subscription fee=R559 x 2= R1118.00
You mentioned you are owing R18 000.00 on the Hello Peter complaint.
R14 371.06 is what is owing to MTN, the difference of R3628.04 is the attorney s admin fee.
Our system reflects that this upgrade was done: 18-2-2016
UPGRADE DONE ON THIS NUMBER ***
IPHONE6S 64GB ROSE GOLD
100 MINS,200SMS,500MB@R559*24MONTHS
IMEI NUMBER ***
SUL IS SET
DATA MUST BE CAPPED
NO INSURANCE REQUESTED
For further assistance please email the legal team ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account is in arrears and handed over to SSD attorneys for collection. Contact number is *** / *** for assistance.
Note that cell number *** only expires 17-2-2018, the last invoice generated to the account for this number was 20-6-2016, you will be held liable for the subscription fee of R559.00 since July 2016 until the expire date as per the contract signed with MTN for 24 months .
The account was handed over with the balance of R2632.06 this balance covers for the invoices generated to the account until June 2016.
No payments received from Jan 2016 until June 2016-R2632.06
July 2016 to December 2016= Subscription of R559.00 x 7=R3913
January 2017- December 2017 subscription fee R559.00 x 12=R6708.00
January and Feb 201 subscription fee=R559 x 2= R1118.00
You mentioned you are owing R18 000.00 on the Hello Peter complaint.
R14 371.06 is what is owing to MTN, the difference of R3628.04 is the attorney s admin fee.
Our system reflects that this upgrade was done: 18-2-2016
UPGRADE DONE ON THIS NUMBER ***
IPHONE6S 64GB ROSE GOLD
100 MINS,200SMS,500MB@R559*24MONTHS
IMEI NUMBER ***
SUL IS SET
DATA MUST BE CAPPED
NO INSURANCE REQUESTED
For further assistance please email the legal team ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,