2 years

After 2 years complaining non stop my accountis still not sorted. The info I received on data supposedly used says nothing to me. It is a sheet with numbers that no ordinary person will understand. After several emails to mr Jay Govender and complaints to the NCC nothing has happened. I pay my account every month but not the outstanding data on question. In the meantime Im not allowed to upgrade but they still charge me the package fee every month. Not to mention how quickly their data is being used up. I have a pre paid data device and if I buy 2gb then sometimes its used up in a morning. This used to last me 2 months. Is this how they make extra income lately.