2 X Mtn appears to not need prepaid clients

This is the 2nd time I'm rewriting my complaint on Hello Peter regarding shocking service from MTN. Still no response from them as to my request. Not even emailing MTN Directly via their online app! Shocking service! Mtn appears to not need prepaid clients. We don't count and appear not to be eligible to service!

After 7 years as a loyal prepaid customer on Mtn, I have received a total lack of support from their online call centre via WhatsApp, as to my query as to why a service I received has just been terminated. Their reasoning is I'm a prepaid client and therefore I am no longer eligible for that service and terminated the call. This has happened twice.

I'm sure that prepaid clients are a large part of their business yet we are treated with total disdain and no interest what so ever. I requested Mtn's marketing contact details and the call was terminated. I emailed them via the Mtn App and still no reply.