2 weeks to upgrade and still not success

<p>I initiated an upgrade with MTN on the 31st of May . it should have been a simple procedure considering I did not want a new phone. Two week later and I have still not been ablet oget this right? All required documentation sent through to Thandeka Mncube on 31st May. No confirmation received so sent another email on 2nd June. Still no confirmation receievd so sent another email 6th June and finally got a one liner saying "applications is still processing" . Sent an email on 8th June with no reply so sent anotehr email on 9th of June and got the response "we will follow up and advise you" . No response was received so sent anotehr email on teh 12th of June. On the 13th of June I received and email saying that they have "escaleted for fgeedback" and so I still wait for this upgrade ?? </p>