DC
Diana C

1 reviews | Active since Jul 2011

23 Jun 2015, 13:35

2 weeks to receive invoices

Pathetic service. I have emailed and called and dealt with so many people over the last 3 weeks to have someone send me invoices of my account from Feb 2014 to today's date. I have had to fill in forms to request this which has been sent by email as well as fax, and I am still not getting anywhere. <br> When calling the call centre and asking for a supervisor, I am told no supervisor is there to assist. Its like a mickey mouse operation that you are running and no wonder that more and more people will take Cell C up on their offer of having their contracts moved to them. <br> Fix your service and send me the invoices I have asked for !!!!! Not difficult. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Jun 2015, 08:56
Official
Hello didic,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us, we are experiencing a delay in our billing department. Your request for the statements is currently pending on the system REQ:***. We anticipate a resolution of the issues within the shortest period possible.

We would like to assure you that we are actively working to improve our service levels.


Regards,
Peggy
REQ:***