LD
Luschka D
1 reviews | Active since Oct 2015
30 Oct 2015, 22:40
2 weeks to migrate to prepaid and still waiting
Goodday Sir/Madam,<br> <br> I am complaining because I feel that I have been treated unfairly by MTN according to the TCF principles. My complaint is outlined below:<br> <br> The problem that I've had for ages is that my phone is unable to receive calls consistently and regularly \falls"off the network. I have called the MTN customer care center numerous times to rectify the problem to no avail. <br> <br> My contract had expired in September 2015 so I started the process by requesting (on Saturday 17 October 2015) that my account be migrated to a pre-paid account. What followed was two weeks of frustration"
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MTN South Africa's replyOfficial
31 Oct 2015, 18:35Hello ladearle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advisd that an escalation has been sent to our Retentions department to process cancellation request with the below reference number .
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advisd that an escalation has been sent to our Retentions department to process cancellation request with the below reference number .
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply31 Oct 2015, 18:35
Official
Hello ladearle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advisd that an escalation has been sent to our Retentions department to process cancellation request with the below reference number .
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advisd that an escalation has been sent to our Retentions department to process cancellation request with the below reference number .
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.