JW
Jared W
1 reviews | Active since May 2015
19 May 2015, 14:21
2 weeks to get back to a simple query
Sent a query online why my cellphone could not call out because I could not make calls to them. 13 Days later I get a non-personal mesasge reply without an explanation or anything.<br> <br> really not happy
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 09:44Hello mrJayNotHappy,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number provided on your post is active and connected to the MTN network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number provided on your post is active and connected to the MTN network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply27 May 2015, 09:44
Official
Hello mrJayNotHappy,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number provided on your post is active and connected to the MTN network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number provided on your post is active and connected to the MTN network.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***