2 Weeks of BAD SERVICE

Good Day,

Cellphone: ***

I write to you as a very upset, frustrated ling serving client of MTN. I requested an upgrade on my cellphone last month to a R99 Contract which is (500 Mb, 50 SMS & 50 Min) but was incorrectly put on a data only contract as a result have not being able to make calls even though I still have 32 Min on the phone. I have been contacting MTN (135) which then tells me to call MTN direct, WHICH I also did and they tell Me that as MTN Direct in Durban they don’t have access to my account as it was done by MTN Direct in Johannesburg and for some reason MTN Direct in Joburg do not pick up calls!

One of the agent in MTN Direct Durban sent an email for my contract to be corrected LAST Week and to this day no one has come back to Me. 135 cannot transfer Me to MTN Direct Joburg as well Durban cannot either.

I called this morning (4 Jun 2020), spoke to Zamar in Durban, after long discussion I requested to speak to the Manager and was told to call back after 10 am. I called again after 10, spoke to Zenele and requested to speak to the Manager again Zanele tells Me that the manager is in a meeting. I requested his contact details and they telling Me they don’t have them which I find very hard to believe.

I need my contract corrected as soon as possible please, I have not been able to make calls for over 2 weeks. The service that I have been getting is very appalling.

EXPECT this on HelloPeter

I need this one escalated for bad service: (Listen to the recording) Mbali Dube *** Date: 14 May 2020