LM
Loredana M
1 reviews | Active since Apr 2014
18 May 2015, 10:25
2 weeks - no feedback
I am still awaiting feedback from MTN! I have sent numerous complaints and i still have not received any feedback about my accounts! I am definitely looking to change service providers as well as my whole family. MTN is useless.
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Replies (1)
MTN South Africa's replyOfficial
21 May 2015, 23:55Hello Loredana14,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now checked your previous post and see that it was escalated to our Legal Department. The account is currently suspended with a legal status that needs to be resolved through our Legal Department.
We will suggest that you call ***0 and request to be transferred through to our Legal Department for assistance.
Kindly note that we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union) and you might experience some delays.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now checked your previous post and see that it was escalated to our Legal Department. The account is currently suspended with a legal status that needs to be resolved through our Legal Department.
We will suggest that you call ***0 and request to be transferred through to our Legal Department for assistance.
Kindly note that we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union) and you might experience some delays.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 May 2015, 23:55
Official
Hello Loredana14,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now checked your previous post and see that it was escalated to our Legal Department. The account is currently suspended with a legal status that needs to be resolved through our Legal Department.
We will suggest that you call ***0 and request to be transferred through to our Legal Department for assistance.
Kindly note that we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union) and you might experience some delays.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now checked your previous post and see that it was escalated to our Legal Department. The account is currently suspended with a legal status that needs to be resolved through our Legal Department.
We will suggest that you call ***0 and request to be transferred through to our Legal Department for assistance.
Kindly note that we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union) and you might experience some delays.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,