MK
Mduduzi K
1 reviews | Active since Aug 2015
10 Sept 2015, 13:50
2 Weeks later no response from MTN
2 Weeks ago I logged a query on hello peter with regards to a payment being made and not reflecting in my account, Someone from MTN responded to my hello peter post assuring me that someone would get in touch with me within 2 days its been a full two weeks and i still haven't received any feedback on my query, what really irks me is that I call in and my call is dropped. This account is reflecting on my credit profile as negative even though i have settled the outstanding amount. This is really pathetic from MTN
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MTN South Africa's replyOfficial
11 Sept 2015, 11:37Hello Mdu K,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On your account 2 payments do reflect.
First payment is R1600.00
Second payment is R1548.40
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On your account 2 payments do reflect.
First payment is R1600.00
Second payment is R1548.40
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply11 Sept 2015, 11:37
Official
Hello Mdu K,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On your account 2 payments do reflect.
First payment is R1600.00
Second payment is R1548.40
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On your account 2 payments do reflect.
First payment is R1600.00
Second payment is R1548.40
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***