2 weeks later and still waiting for the 30 Gigs

Item: MTN South Africa
Rating: 1
Author: Wikus G

2 weeks ago I did an upgrade on my wife's phone under my contract; the 30 Gig once off for 30 days have still not been credited to the phone after I was promised it will take a maximum of 5 working days. it is now 11 working days ? to try and phone does not help and the service is just poor? when will this happen?

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

05 Sept 2018, 07:58

Good day Wikus,

Thank you for bringing this to our attention.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.

Please note that we will investigate and feedback to you.

Warm Regards,

Zanele Mazibuko

Complaints Management Team

MTN South Africa's reply05 Sept 2018, 07:58

Official

Good day Wikus,

Thank you for bringing this to our attention.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.

Please note that we will investigate and feedback to you.

Warm Regards,

Zanele Mazibuko

Complaints Management Team

MTN South Africa's replyOfficial

05 Sept 2018, 11:56

Good day Wikus,

Kindly note that the bundle has been loaded.

Please note that this query is resolved.

Warm Regards,

Zanele Mazibuko

Complaints Management Team

MTN South Africa's reply05 Sept 2018, 11:56

Official

Good day Wikus,

Kindly note that the bundle has been loaded.

Please note that this query is resolved.

Warm Regards,

Zanele Mazibuko

Complaints Management Team