2 Months without cellphone

In May I upgraded to a new device and received it a week after application. Upon checking the device I found that it was faulty and Bytes People Solutions (corporate sales), who handled that application, arranged for collection. 2 weeks later they contacted me and advised that MTN issued a new phone, but MTN Direct workers are protesting and this will delay the delivery of the device. It is almost 2 months later and I have still not received the phone. Bytes People Solutions advised that MTN Direct has not made contact with them regarding the situation, as per the below email from BPS.<br> <br> Good Day,<br> <br> Trust all is well.<br> <br> We really apologies for the inconvenience.<br> <br> We haven't receive any feedback as yet from MTN Direct.<br> <br> Kindest Regards,<br> <br> Thandeka Mncube<br> Direct Sales Administrator<br> <br> I have asked if there wasn't another way that I can collect a new phone from an MTN branch in Century City, which was done for me before when I had a faulty device, but this alternative is just being ignored. I need to know when I will get the phone that I am paying but don't have!!!!