2 Months to give feedback on Business Account?

On the 14th of July 2015 I submitted all the required documentation to have ownership of a Business Contract transferred from one company to another. On the 15th of July 2015 I received confirmation from the SME Accounts Manager that the application was received and all the documents were in order.<br> <br> Since then I have been sent from pillar to post. After visiting the Northgate branch on the 2nd of September I was instructed to visit the Head Office on 14th Avenue directly to follow up on the application.<br> <br> I did this and had to submit the documents again with an updated date. Now, 3 weeks later, after meeting the SME Accounts Manager in person at the head office, I still don't have an answer.<br> <br> Come on MTN, how can Cell C action the very same request for another contract in 1 day and Vodacom in 3 days?