1 reviews | Active since May 2016
2 Months still no delivery
I opted in to upgrade on the 1st August 2017 and 2 months later my phone hasn't been delivered, at some point I decided to cancel the upgrade request as I was not getting any Joy, the cancellation was still not done, so I called in again and I was promised that the delivery would happen soon but still no delivery? I mean what is this?? You don't want to cancel my upgrade or don't want to deliver my phone?? This is a serious breach of contract (I have agreed to another 2 year contract without you delivering the goods) every time I call in someone always tells me the delivery will happen next week, for once just do the right thing, either cancel my upgrade request so I can go to another store and upgrade there or deliver the phone, you cannot benefit from non-delivery or ****py service
Good Day,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Good Day,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team