RM
ROBYN M
1 reviews | Active since Jul 2015
08 Jul 2015, 09:09
2 MONTHS PHONE NOT BLACK LISTED
We asked 2 months ago to have 2 of our phones blacklisted they are still not done and the perpetrators are still using them. Very slack MTN staff not to follow through and make sure this is done. Still billing us. What is the consumer to do. Service in South Africa has become atrocious due to hiring badly educated staff.
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MTN South Africa's replyOfficial
27 Jul 2015, 11:47Hello ROBYNMACLEAN,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Unfortunately we cannot pick any details with the cellphone and ID number provided however you can contact our call centre on 808 in order for the devices to be blacklisted.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Unfortunately we cannot pick any details with the cellphone and ID number provided however you can contact our call centre on 808 in order for the devices to be blacklisted.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply27 Jul 2015, 11:47
Official
Hello ROBYNMACLEAN,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Unfortunately we cannot pick any details with the cellphone and ID number provided however you can contact our call centre on 808 in order for the devices to be blacklisted.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Unfortunately we cannot pick any details with the cellphone and ID number provided however you can contact our call centre on 808 in order for the devices to be blacklisted.
Thank you
Wenzile Masina
REQ:***