2 MONTHS OF SUBMITTING CLAIM HANDSET STILL DAMAGE

REPORTED MY PHONE DAMAGED AND ASKED FOR A CLAIM FORM ABOUT 2 MONTHS AGO FROM MTN INSURANCE. I RECIEVED A CLAIM FORM A MONTH LATER; SUBMITTED THE CLAIM FORM AND TILL TODAY, 2 MONTHS LATER MY PHONE IS STILL DAMAGED AND I HAVE NO RESPONSE FROM MTN INSURANCE. CALL CENTRE I HOLD FOR HOURS ON END WITHOUT RESPONSE THEN SOMEONE HANGS UP. <br> <br> IF I DDNT PAY MY INSURANCE OR MONTHLY SUBSCRIPTION THEN THEY WOULD DISCONNECT ME BUT WHAT EXACLTY AM I PAYING FOR NOW IF MY PHONE IS DAMAGED AND I'M PAYING FOR **** SERVICE? <br> <br> I HAVE HAD IT WITH MTN AND CANT WAIT FOR MY CONTRACT TO END AND I LEAVE THIS NONSENSE SERVICE PROVIDER. NO SERVICE AT ALL