CA
Christopher A
1 reviews | Active since Jan 2012
23 Feb 2016, 11:22
2 Months of Hell
Please refer your previous response: REQ:***. I don't know what else to say anymore, other than I am still waiting on a response after a week of so called \urgent management escalation\". You guys have been referring this matter for two months now! WHY WON'T ANYONE DO WHAT I ASK! I DON'T WANT TO BE REFERRED TO MANAGEMENT, I DON'T WANT TO BE REFERRED TO THE PRESIDENT OR THE QUEEN OF ENGLAND, I JUST WANT SOMEONE TO DO WHAT I ASK!!!!!! Is that so difficult!! Two months of asking and it has gotten me nowhere! You know what just cancel all my contracts!! I don't want anything to do with you guys anymore!! Just cancel it all!"
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MTN South Africa's replyOfficial
26 Feb 2016, 16:18Hello Chris272,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly be advised that you cannot make International calls with the inclusive airtime you receive monthly, you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value. You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly be advised that you cannot make International calls with the inclusive airtime you receive monthly, you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value. You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply26 Feb 2016, 16:18
Official
Hello Chris272,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly be advised that you cannot make International calls with the inclusive airtime you receive monthly, you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value. You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly be advised that you cannot make International calls with the inclusive airtime you receive monthly, you need to have rand value airtime on this plan in order to make international calls. Alternatively, you can increase the usage limit, your limit is set to 0 you can increase the amount by dialling *141*1*7852#ok. This is the amount that will be available for you to spend on any additional usage/charges that are not covered by the inclusive value or once you have depleted your inclusive value. You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***