NM
Nevashree M

1 reviews | Active since Sept 2015

04 Nov 2015, 22:08

2 months of billing complaints ... make this no 3

So I upgraded my MTN account and thereafter was billed just over R14 000 for 2 months and just over R15 000 on the 3rd month. For data apparently ... from month 1 which I let payment slide, I am still waiting contract, itemised billing, definite money back promises,,, response from billing ..feedback on getting cut off from dialling 100 when requested to speak to a supervisor and well nothing happened. Please listen to conversation on 09/09 with first complaint on hello peter where promises were made. I let the 1st payment slide but not the rest as I do not have money to donate to mtn. As if I would use data after that and most surprising how is it I get told no airtime and have to buy data from date of contract and well now the number is cut off from network.<br> <br> Ref *** and ***. Try resolving the existing ones. As my service has been cut, please dial my home number with the feedback. Please send this also to your legal team so before Mtn tries to bully and threaten me, note that your customer care has done nothing to assist ...except with a reference number. All future debits from my account will continue to be stopped by myself as in the last complaint. Seems fair!

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Nov 2015, 11:38
Official
Hello NevashreeM@,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The request has been sent to the billing department, however our billing department notify us that the credit cannot be passed due to the store not set up the usage limit for you.

We have escalated the compliant to the store manager to assist with the credits and feedback. They are busy working on the request.

Kind Regards,

Alice van der Merwe

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