CR
Charl R
1 reviews | Active since Oct 2015
15 Oct 2015, 09:50
2 MONTHS - NO DELIVERY OF HANDSET
I did a online upgrade with MTN Direct, spoke to an agent, i will not say her name, because it is not her fault, 2 months ago, never received my handset, package was upgrade so i PAY FOR THE CONTRACT!!! but should i not pay my service will be suspended!!!! i called the sales department twice and i contacted the upgrade department twice no response back and NO HANDSET!!!!!! this is redicilous<br> I used to work for MTN in the corporate sales department, and i must say we never gave customers such bad service, it was our priority always too assist and do better!!!!!!
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MTN South Africa's replyOfficial
15 Oct 2015, 13:19Hello charlrosich,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the MTN Direct supervisor to assist with feedback. No usage limit has been set up on the new package.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the MTN Direct supervisor to assist with feedback. No usage limit has been set up on the new package.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply15 Oct 2015, 13:19
Official
Hello charlrosich,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the MTN Direct supervisor to assist with feedback. No usage limit has been set up on the new package.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the MTN Direct supervisor to assist with feedback. No usage limit has been set up on the new package.
Kind Regards,
Alice van der Merwe
***