HS
Heleen S
1 reviews | Active since Aug 2015
13 Aug 2015, 18:51
2 months no account debit
I have phoned MTN for 2 weeks now - since my upgrade they haven't debited my account. It has been 2 months and I am still waiting for my money! I need to now buy prepaid airtime, which is unnecessary. I pay a monthly contract amount for a service I am not receiving. I need this resolved ASAP - if one more call center agent is going to tell me that I need to wait 5 working days for escalation, I will taking this matter further!
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MTN South Africa's replyOfficial
17 Aug 2015, 11:19Hello HeleenSteyn,
Apologies for the delay and the inconvenience this may have caused. Your Mtn MyChoice package includes 100min, 200sms and 300mb every month however only the 100 minutes were loaded after the upgrade.
According to our records the 200sms and 300mb bundles were loaded on the network by the 31/07/2015 and Prorata of 90sms and 135.48mb were loaded the very same day. You will be credited for the value of the bundles you didn't receive from after the upgrade on the 29/06/2015 to 30/07/2015. A Billing request has been escalated to the relevant department with ref: REQ:***. The rand value credit will reflect on your Mtn Account.
Kind Regards
Itumeleng Rakoena
REQ:***
Apologies for the delay and the inconvenience this may have caused. Your Mtn MyChoice package includes 100min, 200sms and 300mb every month however only the 100 minutes were loaded after the upgrade.
According to our records the 200sms and 300mb bundles were loaded on the network by the 31/07/2015 and Prorata of 90sms and 135.48mb were loaded the very same day. You will be credited for the value of the bundles you didn't receive from after the upgrade on the 29/06/2015 to 30/07/2015. A Billing request has been escalated to the relevant department with ref: REQ:***. The rand value credit will reflect on your Mtn Account.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply17 Aug 2015, 11:19
Official
Hello HeleenSteyn,
Apologies for the delay and the inconvenience this may have caused. Your Mtn MyChoice package includes 100min, 200sms and 300mb every month however only the 100 minutes were loaded after the upgrade.
According to our records the 200sms and 300mb bundles were loaded on the network by the 31/07/2015 and Prorata of 90sms and 135.48mb were loaded the very same day. You will be credited for the value of the bundles you didn't receive from after the upgrade on the 29/06/2015 to 30/07/2015. A Billing request has been escalated to the relevant department with ref: REQ:***. The rand value credit will reflect on your Mtn Account.
Kind Regards
Itumeleng Rakoena
REQ:***
Apologies for the delay and the inconvenience this may have caused. Your Mtn MyChoice package includes 100min, 200sms and 300mb every month however only the 100 minutes were loaded after the upgrade.
According to our records the 200sms and 300mb bundles were loaded on the network by the 31/07/2015 and Prorata of 90sms and 135.48mb were loaded the very same day. You will be credited for the value of the bundles you didn't receive from after the upgrade on the 29/06/2015 to 30/07/2015. A Billing request has been escalated to the relevant department with ref: REQ:***. The rand value credit will reflect on your Mtn Account.
Kind Regards
Itumeleng Rakoena
REQ:***