AN
Andrew N

1 reviews | Active since Jan 2015

29 Jan 2015, 14:23

2 MONTHS LATER - NO DELIVERY OF ORDER

In early December 2014 after losing my ipadmini to *******. I decided that as a very loyal paying MTN customer I order an ipad mini. Little did I know that it will take 2 months now without delivery. I have been shifted from pillar to post over the issue. I have followed up countless times, physically and on the phone, lost a lot of money on the phone.<br> <br> It started after my visit at MTN Sabie, and ever since it has been stories until today. The Manager there has been very understanding and helpful in the follow ups but somehow the system has failed him. Surely, I have wondered how a company that advertises a product then fails to deliver on an approved application. A listed company for that matter.<br> <br> I have tweeted to MTA SA Service and DM'd as advised on Twitter still no luck, I have sente-mails to your customer service still no luck. I have been referred to atock controller called Bella, a stock controller on ***. NO LUCk.<br> <br> Now having exhausted all these channels, I seek someone who can help resolve such atrocious and VERY bad service.<br> <br> Please HELP, I am disappointed and stuck here

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2015, 12:21
Official
Hello andrewmtaja!,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to the regional office for investigation and resolution, you will be provided with feedback.

Thank you
Wenzile Masina
REQ:***