1 reviews | Active since Jan 2014
2 months later and bill is still not resolved
It saddens me that every time I need answers I must take to Hellopeter and social media. MTN can you please clear that R2300 bill that I have no idea what its for on my account. I'm not paying for something I didn't use. For the umpteenth time, I used 800mb in July. My remaining 1.2 GB disappeared and some extra 3GB that I was accused of using! Ridiculous. I've been waiting for a month for a URL report to see the sites that apparently used up all this data. ?Poor Bongani a consultant from there has been trying to help me get this URL report, to no avail. He's the only person that managed to give me sound assistance even if I haven't received what I'm looking for. I regret taking a contract with MTN, had I just stuck with my cellphone network provider, Vodacom, none of this would have happened. I've never had to take Vodacom to hellopeter because whenever something is not adding up, they help me and give me answers. Can you please sort this out, I'm tired of fighting this battle!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the cell number *** is on an open 2GB package. The account has been billed for extra data usage after the 2GB that you have received free with the package has been utilized.
We do pick up that the request has been sent to the billing department to validate the charges and to send to you the URL report, the URL report have to be pulled from the network and this will take a few days.
Please be advised that this charges is from 13-7-2015 until 13-8-2015. The sim card has been suspended from 1-8-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the cell number *** is on an open 2GB package. The account has been billed for extra data usage after the 2GB that you have received free with the package has been utilized.
We do pick up that the request has been sent to the billing department to validate the charges and to send to you the URL report, the URL report have to be pulled from the network and this will take a few days.
Please be advised that this charges is from 13-7-2015 until 13-8-2015. The sim card has been suspended from 1-8-2015.
Kind Regards,
Alice van der Merwe
***