AJ
Abdul J

1 reviews | Active since Jan 2013

31 Oct 2017, 09:57

2 Months into my contract , waiting for my 4th phone replacement

About two months ago i took upgraded my MTn contract , i purchased the samsung galaxy s8+. a few days later the phone went faulty. I got a replacement a week later , within a few days the new phone started issues , and i went in to get another replacement. This time it took two weeks for the replacement. i got a new phone yet again , this time it gave problems the same day . i took it back to the store the next day. three weeks later i am still waiting for the new phone to come. i got into contact with the repair centre and spoke to a guy by the name of Andrew who said he woulld contact me the same day with regards to the order. while in conversation with Andrew he gives me some pathetic excuse like couriers . In any event its been a week and a bit , and NO contact from anyone. i phoned the store as well to enquire but even the manager refuses to return calls. MTN IS PATHETHIC, i would not recommend Mtn or any of their subsequent services to anyone out there. You will get no information or assistance with regards to your issues , all you would get is a bunch of empty promises, but more importantly a bunch of lies!!!! If there was a ratings score for professionalism , i would get them a zero.

0
Replies (3)
MTN South Africa
MTN South Africa's reply31 Oct 2017, 22:17
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to newcastle Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

AJ
Abdul J's update02 Nov 2017, 12:23
Reviewer Update
I will be advised when exactly? No one has responded
AJ
Abdul J's update02 Nov 2017, 12:28
Reviewer Update
Have I not forwarned you that no one at Mtn attends to your problems? You send me a reply that someone is going to respond to my issues. I dont want a reply stating that someone will attend to my problems , i would like some action. Not MTN EMPTY PROMISES