JB
Jason B
1 reviews | Active since Nov 2013
15 Jul 2015, 13:01
2 Months Insurance Claim Delay
I filed a claim for insurance via email to the administrator at MTN and I am still waiting for any feedback including confirmation that the claim was received. I have been trying telephonically and in person at multiple MTN branches numerous times in the past 2 months.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello jasbanza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim was declined due to the condition 13 of MTN equipment Insurance Policy and an email was sent to t he above address as well confirming the same.
\You must submit a completed claim form to the Administrator within a period of 30 days from the date of incident. If the claim form is not submitted within this period all benefits under this insurance will be forfeited.\"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim was declined due to the condition 13 of MTN equipment Insurance Policy and an email was sent to t he above address as well confirming the same.
\You must submit a completed claim form to the Administrator within a period of 30 days from the date of incident. If the claim form is not submitted within this period all benefits under this insurance will be forfeited.\"
MTN South Africa's reply02 May 2023, 21:58
Official
Hello jasbanza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim was declined due to the condition 13 of MTN equipment Insurance Policy and an email was sent to t he above address as well confirming the same.
\You must submit a completed claim form to the Administrator within a period of 30 days from the date of incident. If the claim form is not submitted within this period all benefits under this insurance will be forfeited.\"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim was declined due to the condition 13 of MTN equipment Insurance Policy and an email was sent to t he above address as well confirming the same.
\You must submit a completed claim form to the Administrator within a period of 30 days from the date of incident. If the claim form is not submitted within this period all benefits under this insurance will be forfeited.\"