AA
Abbas A
1 reviews | Active since Sept 2015
29 Mar 2016, 14:38
2 Months gone and no resolution
I am completely and utterly shocked by the lack of customer service MTN shows, I could not have stressed the point where I don't want to be blacklisted because of your incompetence. Now I don't want any lawyer or any a$$ wipe contacting me to pay an account that I have been trying to settle since last year I want this written off and my status updated on ITC. You guys are the worst customer services provider in the country. all you will do Is reply and apologies and nothing will happen. I want my account written of you *****s!!!
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MTN South Africa's replyOfficial
31 Mar 2016, 09:55Hello Abs@786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the corporate division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the corporate division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply31 Mar 2016, 09:55
Official
Hello Abs@786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the corporate division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the corporate division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***