2 months awaiting spares
I Submitted an insurance claim through MTN for the screen to be repaired in Jan, and it was collected after two months... And I was told to pay an access fee of which I payed and emailed it Ref ***3 cell number *** and Ref ***3. Kept on calling MTN insurance to find out as to when will my phone be delivered back to me only to be told that the repair center is still awaiting for spares now its been 4 months paying for the phone I am not using. I was ver patient about this matter, but now I am so disappointed.
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MTN South Africa's replyOfficial
11 Apr 2016, 11:07Hello PetuniaP,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback as to when handset will be repaired and delivered. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback as to when handset will be repaired and delivered. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply11 Apr 2016, 11:07
Official
Hello PetuniaP,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback as to when handset will be repaired and delivered. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback as to when handset will be repaired and delivered. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,