2 months and still waiting

Item: MTN South Africa
Rating: 2
Author: Hishaam A

I booked my tablet in at clear water service centre on the 5th of January 2015. I was told that the repair would take two weeks it has now almost been two months and not even an sms to advise what the issue is. I went into the store 2 weeks ago to enquire what the situation was and I was told by the very miserable consultant that they are waiting for spares and I just need to wait longer. I feel that this is totally unacceptable and I feel that I have been patient enough as I am paying for a contract that I cannot use.

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Replies (1)

MTN South Africa's replyOfficial

05 Mar 2015, 11:18

Hello hishaam2409@,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***

MTN South Africa's reply05 Mar 2015, 11:18

Official