2 Months AND still no insurance resolution

On the 27th of March 2015 I submitted a claim for repairs to my Sony Experia Z3 Compact.<br> ALMOST A MONTH LATER on the 24th of April I visited the branch where it had been submitted and they informed me that the phone had been returned with no repairs DUE to the fact that they had not received my claim documents as there was a backlog in claims processing.<br> The phone was then resubmitted by the branch (as to the exact date that it was resubmitted I am not sure as this was the branch's responibility as they had the documentation and the phone.<br> On being informed that repairs would take anything from FOUR TO FIFTEEN WORKING DAYS, I visited the store for an update on 18 May 2015 with no news other than it should be ready by the following Monday (25 May 2015).<br> On 18 May I received an email stating that my claim had been accepted and that I would need to pay an excess of R150. This was paid on 20 May and payment confirmation sent via email to [Email Removed] as stipulated by the correspondence.<br> Today (27 May 2015) EXACTLY TWO MONTHS after submitting my phone for repairs, I was called by the branch tell me NO PAYMENT OF THE EXCESS WAS RECEIVED!!!