JE
Jacques E
1 reviews | Active since Sept 2009
23 Apr 2015, 11:20
2 months and NO SERVICE
I have emailed, waited 2 weeks for a response which did not resolve my issue. I have gone in store where some details where given but when asked to give the response in email I have received NOTHING. I have emailed again with another 2 weeks until I get another pathetic response. I have been calling the call centre now and after the 1st attempt where I was just dropped I am currently holding on for 15min. I have not been able to use my device for 2 months and have been paying for this service. You better call me today and sort out this **** because I have done all I can and you have just been treating me like a piece of ****.
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Replies (1)
MTN South Africa's replyOfficial
06 May 2015, 12:44Hello skande,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with more detail as to what your query is about so we can assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with more detail as to what your query is about so we can assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply06 May 2015, 12:44
Official
Hello skande,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with more detail as to what your query is about so we can assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with more detail as to what your query is about so we can assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***