1 reviews | Active since Mar 2009
2 months and no repair on my phone
I handed my Sony Z3 Compact in to Mtn Menlyn on 17 February 2016. <br> <br> The phone was submerged and the waterproofing failed. I was assured I'd be kept updated on the progress of the repairs, as they had to send it away. On Saturday morning I stopped by Mtn, who initially told me that repairs take 10 working days, to hear that the phone was sent back to the shop, not repaired, only to be re-sent back to the repair centre, who said that they need to confirm and test whether the waterproof flaps were closed, which were, as per the fault report that I wrote when handing the phone in.<br> <br> The phone was 8 months old, never previously submerged in water, and the entire inside flooded and the phone failed. <br> <br> I find this unacceptable, as the phone was marketed as water resistant up to 1.5 meters for 30 minutes! It was submerged for less than 2 minutes, and failed. <br> <br> I'd love some feedback on the matter, as the current service experienced is beyond appalling! <br> <br> Thank you
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our High volume repair center to assist with an update on repair status. A notification will be sent to advise on update and delivery turn around time.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our High volume repair center to assist with an update on repair status. A notification will be sent to advise on update and delivery turn around time.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
