1 reviews | Active since Sept 2011
2 months and counting
Did an application for a new business contract at MTN store Canal Walk. Patiently waited in the queue, and then another 45 minutes through the arduous application process, and emailed the required bank statements to Me. Spalbooi the next day, and was assured the application is pending. <br> <br> 9 weeks later, after not hearing a peep about the application I sent Me. Spalbooi an email to hear what's up, but no reply. <br> <br> At the store now (after waiting in the queue again, because it's too much to ask for a telecoms company to handle phone queries), they couldn't find any trace of the application. <br> <br> Eventually they found it, and told me the application was declined, but couldn't give me any reason. <br> <br> (I would have said good riddance, but MTN is the only netwok with passable signal where I need to use this).
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service received from Nondumiso Spalbooi.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service received from Nondumiso Spalbooi.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
