LJ
Luan J
1 reviews | Active since May 2015
20 May 2015, 16:59
2 month waiting period on cell phone repair!!
On Monday 18th of May I arranged my fixed handset to be delivered today 20th of may. After nearly a 2 MONTH waiting period from my damaged handset being picked up at home I am still waiting for it. I have even received from MTN a notice that my handset has been delivered and this is not the case as I still have my loan phone in my possession.<br> <br> I find that you after sales service has not only been incredibly slow but very negligent!<br> <br> Please I implore to take this serious. I will be left with no further but report this gross negligence and take further action.
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MTN South Africa's replyOfficial
27 May 2015, 14:46Hello luanjones,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long waiting time.
We are pleased to know that this matter has been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long waiting time.
We are pleased to know that this matter has been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply27 May 2015, 14:46
Official
Hello luanjones,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long waiting time.
We are pleased to know that this matter has been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long waiting time.
We are pleased to know that this matter has been resolved as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.