2 experience of bad service

My phone needed to be repaired after the screen was cracked. A few months ago. After waiting 5-6 weeks for an update on the repair and when the phone would be returned to me after I had paid the excess a week earlier, I was forced to post on Hello Peter the poor service and being unable to get any update from MTN Insurance.<br> <br> The same thing has happened now, the screen went black again and eventually I was able to arrange for the phone to be collected on 7 August.<br> <br> I have been waiting for an update on the repair process and calling *** you I have received the same message that they are experiencing network difficulties and to be transferred to a consultant I must press 0, and then the call goes dead.<br> <br> I called *** 0n Wednesday and was told that somebody would call me back, and nobody called me back.<br> <br> It is a simple process, keep clients updated, but it looks like MTN does not put their customers first, because if they did they would not have network difficulties for 4 weeks on the same number. They own the network and if MTN cannot fix its own network number, what confidence does that give there clients.<br> <br> I also have a complaint on my billing each month.