2 Exact Packages Work Differently - MTN *****ing my minutes.

Upgraded on retentions on the sky silver. Not only did I not receive the 2 additional sim cards as is standard with the sky silver, gold, platinum packages, I am not awarded the free mtn-mtn calls as i enjoy on another sky silver package... (YES MTN, I HAVE ANOTHER 1) so your lies that this is normal, is bull****. Ntombizethu from retentions needs to be retained in another department as she clearly does not know her job. How can 2 exact same sky silver packages (on ONE account) work differently??? MTN is about to lose clients, if this is not resolved, as, being the owner of an accounting firm, I will inform all my clients on MTN to move to Vodacom, where I will be incentivized to bring in more clients to Vodacom.